Frequently Asked Questions

If you don't find what you're after, please email hello@touchthetoes.com and we will help!

Q1. Can I get free shipping?

Absolutely, for purchases over $80 sgd. For purchases below this, a small charge of $10 sgd applies. 

Q2. I received the wrong item. Can I exchange?

We are sorry for our mistake. On the rare occasion this happens, please write to us at weborders@touchthetoes.com and we will arrange to make things right!

Q3. The item is defective. What can I do? 

Please email weborders@touchthetoes.com within 7 days of receipt, attaching clear photo(s) and a brief explanation. If the defect is not due to wear & tear, we will offer a direct exchange (subject to stock availability) or store credit (valid 30 days). 

Q4. Can I return & get a refund?

If the purchased item is defective - see Q3. If you purchased the wrong item, or it doesn't fit, we can offer store credit, less $10 sgd shipping fee (valid 30 days), after you return it to us at your own cost. Item must have all its tags (or shrink wrapping) in place & undamaged. Email weborders@touchthetoes.com for instructions.

Q5. What is your return policy?

They don't apply to items on 'sale' or discounts. If defective - see Q3. If you change your mind - see Q4.

Q6. My size is out of stock / I don’t see what I want? 

Check in with us at weborders@touchthetoes.com to let us know what you’re looking for. We will try our best to fulfil this! 

Q7. My mat smells!

Rubber mats have a natural rubber smell. Eco-friendly polyurethane (eg Liforme) has a mild smell. And lifetime PVC mats (eg Manduka PRO, Prolite) have a slight smell. All of these will dissipate within 1-2 months of regular use & airing- this is normal.

Q8. My mat is slippery / not grippy. 

The lifetime PVC mats (eg Manduka PRO, Prolite) have a very thin protective silicone layer, which can be removed prior use. You can scrub off with sea salt (Manduka recommendation) or a rough bristle brush, and then hose down with water. Regular use will remove the layer as well. The process can take between 1-3 months, depending on how often you use the mat (i.e. wear down the silicone layer).